Terms and Conditions

Terms and Conditions of Service

Last updated: [insert date]

1. General information

These Terms and Conditions (“Terms”) govern the use of the cloud, connectivity, and digital infrastructure services provided by Common Net [insert full legal entity name], with registered office at [address], VAT no. [number], hereinafter “Common Net” or “the Provider.” By using our services, the Customer fully accepts these Terms.

2. Scope of services

Common Net provides digital infrastructure services, including internet connectivity, cloud solutions, hosting, and related technical services, in accordance with the specifications agreed in the relevant contract or order. Technical features, service levels, and pricing are defined in the offer or contract signed by the Customer.

3. Activation and term

The service is considered active upon confirmation by Common Net. The duration, renewal, and termination terms are set out in the applicable contract. Unless otherwise stated, termination must be notified with [insert period] notice.

4. Customer obligations

The Customer undertakes to use the services in compliance with the law, not to compromise their security or operation, and to safeguard their access credentials. The Customer is responsible for the content transmitted or stored through the services.

5. Service levels and availability

Common Net undertakes to ensure service continuity in line with any service levels (SLAs) defined in the contract. Interruptions may occur due to scheduled maintenance, of which the Customer will be given reasonable notice, or due to force majeure.

6. Fees and payments

Fees are set out in the offer or contract. Failure to pay may result in suspension or termination of the service, as provided for.

7. Limitation of liability

To the extent permitted by law, Common Net’s liability is limited to direct damages and to the amount of fees paid for the relevant service. Common Net is not liable for indirect damages, loss of data, or loss of profit, save for any liability that cannot be excluded by law.

8. Data protection

Personal data is processed in compliance with Regulation (EU) 2016/679 (GDPR) and applicable legislation. For details, please refer to the Privacy Policy.

9. Intellectual property

All intellectual property rights relating to Common Net’s services, trademarks, and content remain the property of the Provider or their respective owners.

10. Changes to the Terms

Common Net reserves the right to amend these Terms, giving notice to the Customer. Continued use of the services after changes constitutes acceptance.

11. Governing law and jurisdiction

These Terms are governed by Italian law. Any dispute shall fall under the exclusive jurisdiction of the courts of [insert city], subject to any mandatory consumer-protection provisions.

12. Contact

For any information: [email] — [phone] — [address].